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How do you monitor the comments left by fans on Facebook page, you can change a bit 'swell with pride missives constantly praise your company, your products and customer service to see. But at the end of the pendulum swinging the other hand - and 'true that you can not please all the people all the time. Only the lucky, the only person who suffers from a negative experience related to your business - regardless of the situation - it can certainly still his voice to the streets and ...Facebook.

When are social support to be, it is important to do so in a way that lets users know that it is a man behind the image, you do not see the ad in the Facebook world. The backend Facebook page allows you to adjust the seat to the wall of your page, photo albums, and message board, but if you're the type who wants to limit game the fears and attitudes of consumers, it is possible to step back and evaluate why you have a Facebook page, first. Limitation is aForum for fans to express their thoughts is a very strong statement on how to handle feedback, good or bad. If someone is not, after what they want from your products and services for your site, do you think will be surprised if your company has ever end?

Not only that blocked any kind of communication keeps the good feedback from fans gone too, so that potential customers do not see how others like you. For a company intent on catering to people, you must listenPeople.

So let's say you're visiting fans and a thumb down firmly. Maybe someone visits your brick and mortar shop and claims that have been treated about, or perhaps someone who bought the product, a book or a service, and was not satisfied. This comment has stuck like a stain on the reputation, visible for every visit to the page. What are you doing? They have a number of options available.

1) Delete. The temptation to change historyand remove the comment is always strong. Out of sight, out of mind ... or is it? I do not know how many people see a poor quality as soon as they are written, and if you delete it, you can take into account the possible consequences: people are called for cancellation? When the original poster to respond with more negative comments, not only on your side, but also elsewhere in the city can not handle? While you have the option to delete a bad review must be examined carefully. Weigh the legitimacy of the claimagainst the intention of the poster is - if someone with a general contribution, "You stink!" without the support that you may be able to chalk that up to create problems in general. If the details are given about the bad experiences, it is time to evaluate the application and do something about it.

2) ignore it. You can keep asking and answering other fans, as if the application does not exist, then. Of course, the work, and the deletion of the comment. If the fans are expecting a response orCompensation, we can say that he / she will not be ignored. This could cause problems on your page as a fan more fans caught wind of silence is forcing customers to ask if this is really how economic issues.

3) Responding to individuals. One thing that is in your favor, that if someone posts a negative review on Facebook, is anonymous. While people can hide their identity on reviews of Google or blog with Facebook, you know who the actor.Therefore, it can also be a poster with a letter-provides a method of compensation (repayments to appease a Freebie, etc.) and hope for the best. A display of personal apology can inspire the advertiser to withdraw the complaint and keep a customer.

Answer 4) public. 'S Even better, it shows not only the actor, but all subscribers to your page that you've heard the phrase, and I want good shows your willingness to listen and observe a negative feedback to do. No person,No society is perfect, but during the working points to correct the injustices of productivity and customer service that we are ready to progress toward perfection and are willing to take on the chin from time to time. We can offer a balance of the poster, while the fan base, a general discount on products and services.

Above all, do not ignore bad marks on your business. How do you react to feedback on Facebook to create a strong image in the minds ofwhat the page for updates. Act professional and your fans, you will be treated as such, even if they are frustrated at times.

Time Out New York